“20 years ago one of our first debt collection customers was an online shop. We have developed our individual debt collection management with and for online shops. But even in the age of digitalisation, personal contact is still our main focus, in addition to technological development,” says ETI experts founder and CEO Ralf Niermann, describing his experiences in the online shop industry.
The corona crisis has accelerated the digitalization, because during the lockdown not only the big online providers, who operate multi-channel sales & marketing, have registered more orders. Also less experienced or smaller companies have increasingly marketed their products and services online via a new online shop and/or on social media platforms like Facebook and Instagram.
ETI experts focuses on people
Many customers of online shops have had to accept restrictions in their resources during the ongoing corona pandemic – and may not be as solvent as during “normal” times. At ETI experts, people are the focus of attention: we take personal financial shortages and temporary payment difficulties into account in the search for a joint solution, as well as the corporate image of our clients.
With its back office and debt collection services, ETI experts offers the best technical and human resources to ensure smooth processing and more liquidity for online shops. As experts in receivables management we are methodically and digitally up to date. Our employees* are trained in mediative communication and ensure a solution-oriented discussion atmosphere. Protected login areas on our website, software interfaces and user-friendly operation facilitate the transfer of receivables, payment checks and status quo updates.
100 percent satisfaction
Twenty years of cooperation with online shops make us a sovereign and reliable partner when it comes to fulfilling business plans and perfecting business processes. Our experience is crisis-proof and our commitment guarantees 100 percent customer satisfaction.